Valluvanadu Easy Money is committed to providing prompt and efficient services to its
customers. We
believe in fair practices and transparency in all our dealings. Any customer having a
complaint or
grievance may follow the redressal mechanism outlined below.
1. How to Register a Complaint
Customers may lodge their complaints/grievances through any of the following channels:
Level I
If you have any service request / complaints please contact our branch office;
Please mention your loan account number / customer ID and contact details for faster
resolution
Level II
If the customer is not satisfied with the response provided by the Branch head after 3 working days, the grievance may be escalated to the Area Manager.
Please mention your loan account number / customer ID and contact details for faster
resolution
Level III
If the customer is not satisfied with the response provided by the Area Manager after 3 days, the grievance may be escalated to the Divisional Manager.
Please mention your loan account number / customer ID and contact details for faster
resolution
Level IV
If the customer is not satisfied with the response provided by the Divisional Manager after 6 days, the grievance may be escalated to the Nodal Officer.
Please mention your loan account number / customer ID and contact details for faster
resolution
Level V
If the customer is not satisfied with the response provided by the Nodal Officer after 5 working days, the grievance may be escalated to the Grievance Redressal Officer.
Please mention your loan account number / customer ID and contact details for faster
resolution
Level VI
If the customer is not satisfied with the resolution provided by the Grievance Redressal Officer after 5 working days, the complaint may be escalated to the Principal Nodal Officer:
Please mention your loan account number / customer ID and contact details for faster
resolution
Level VII
If the customer is not satisfied with the resolution provided by the Principal Nodal Officer, the complaint may be escalated to the NBFC Ombudsman. The complainant can approach the NBFC Ombudsman only if the complaint is not resolved within 30 days after contacting the Company.
NBFC Ombudsman
Reserve Bank of India
06, Sansad Marg, New Delhi
Tel: 011-23313359
Or
If the customer is dissatisfied with the resolution provided by the Principal Nodal Officer, they may lodge a complaint with the Reserve Bank of India through the Complaint Management System (CMS) under the Integrated Ombudsman Scheme.
CMS Portal: https://cms.rbi.org.in; or
Electronic or Physical Mode to the Centralized Receipt and Processing Centre (CRPC), RBI
Email: CRPC@rbi.org.in
Address: Centralized Receipt and Processing Centre (CRPC),
Reserve Bank of India, Central Vista,
Sector 17, Chandigarh – 160 017
Grievance Redressal Process
Timeframe for Grievance Redressal: Valluvanadu Easy Money shall endeavour at all times to redress every single grievance at the same time of its receipt. However, where there are some rectifying actions to be completed to ensure total redressal, the Company will advise the Customer of the progress of the Actions being taken and engage with the Customer in a meaningful manner so as to instil confidence in the system, till the resolution of the grievance.
Customer Responsibility
Customers are requested to provide complete and accurate information along with supporting documents, if any, to enable timely and effective resolution of complaints.
Please mention your loan account number / customer ID and contact details for faster
resolution